Frequently Asked Questions
“I have not received the files yet.”
The download link is sent to the email you used when checking out. Make sure to check your junk or trash folders if it doesn’t show up in your in-box after a few minutes.
“I want to download the latest version.”
To download the latest edition of each guide:
- Go to the Master Japanese or Master Mandarin updates page.
- Enter the password included in the “Lifetime Updates” PDF you received when purchasing one of the guide bundles.
“When is the newsletter sent out?”
As the name implies, the Language Mastery Monday newsletter goes out most Mondays. I try to schedule them to go out early in the morning, but sometimes life happens and they don’t get out until later in the evening (I am in the Pacific time zone in the US, so that could be Tuesday for you depending on where you live).
“I haven’t received the newsletter or free email course.”
Make sure to check your spam, junk, or trash first. If my emails end up there, make sure to add my email address to your “Trusted” or “Safe Senders” list.
“How do I unsubscribe?”
You can easily unsubscribe from the newsletter anytime but clicking “Unsubscribe” at the bottom left of any emails you receive from me.
“What is the best way to reach you?”
The best way to contact me is via email on the contact page.
“I emailed you and haven’t heard back.”
Please note that I only check email on weekdays at 11 am and 4 pm PST, but I travel frequently and sometimes won’t be able to get back to you for a few days. If you emailed me about advertising on Language Mastery, please note that I do not allow any third party advertising on my site, podcast, etc. If you emailed about writing an article for the site, please understand that I am focusing on developing my own body of work and am no longer accepting guest posts.